Optimization
Active cycle of measuring productivity, efficiency, customer and team member experience and identifying areas for improvement, creating and communicating new processes and /or methods and comparing results.
Excellence
Goal setting
Change management
Areas of optimization
Program Assessments
In support of Business Continuity and/or Transformation, we work to review and assess existing organizational programs to determine if they align with current business strategies and initiative goals
Agility
Utilizing LEAN Six Sigma and Agile approaches, we look at an existing process and/or business line and find ways to improve efficiency, with the most expedient approach to achieve the outcome.
Financial Success
With a focus on bottom line results and scalability, OCW reviews and /or helps create Key Performance Indicators (KPI) methods to evaluate success and framework for corrective action plans.
People
Working collaboratively within the organization, OCW helps determine the total FETE (From Engagement To Execution) productivity of your staff and the impact on the business.
“Jo-Ann has brought her many talents to our Charity 'Shift Happens' Coaching. She was the catalyst for transforming our in person workshops to on-line learning, as a result of the pandemic. Her encouragement, business insight and direction provided Shift with a new roadmap and expanded our reach to youth at risk.”
— Carol (Behan) McLean, Shift Happens Coaching, Founder